TL;DR:
Most teams forget to clean up inactive users in Jira and Confluence. One of our clients was paying for dozens of licenses — for people who hadn’t logged in for 6+ months. A simple cleanup saved them thousands a year.
The Problem
When you grow fast, things get messy.
One of our clients had scaled to ~200 users across Jira and Confluence Cloud. But no one was tracking user activity, or reviewing who actually needed access.
So over time, they ended up with:
- Former employees still listed as active users
- Stakeholders who never used Jira, but were still fully licensed
- Confluence guests added as full paid users (instead of using the free “guest” role)
They weren’t just over-licensed — they were completely unaware of it.
What We Found
During a user audit, we discovered:
- Over 30 users with zero activity in the past 90 days
- Several accounts that hadn’t logged in for 6+ months
- Users added just to “view one page” in Confluence — but assigned full licenses
- Old test accounts still active and billed monthly
In Jira, removing users is tricky. But not removing them is expensive.
The Fix
We:
- Exported user activity reports from Jira and Confluence
- Identified dormant accounts across both platforms
- Worked with HR/IT to verify status and reassign ownership
- Converted some users to free Confluence guests
- Deactivated accounts that were no longer needed
The Result
💸 Monthly savings: $500+
📉 Annual savings: $6,000+
🧹 Cleaner user management
🔒 Improved access control and security
📊 Admin dashboard now reflects reality — not legacy
Don’t Let Inactive Users Eat Your Budget
Most teams assume their Atlassian bill is “just licenses”.
But what if 20–30% of those licenses are dead weight?
We’ll audit your Jira/Confluence user base — for free — and help you cut the waste.
